Hi Ruth,
We're so sorry your cartons didn't arrive the way you expected. We did reply to your email on 9/20, so please check your spam or junk folder in case it ended up there.
To clarify, we do accept returns on damaged or defective items. Some slight variation in print alignment can occur since these cartons are mass-produced, but they shouldn't look misprinted or fail to latch properly. If you could send photos to info@eggcartons.com, we'd be happy to review them and make this right.