Hi Levi,
I’m the owner of EggCartons.com.
I’m sorry to hear about the missing cartons and the difficulty you described reaching us.
I want to address your comments about our customer service because they’re inconsistent with what I’m seeing on our end
I’m copied on every customer email, voicemail transcript, chat message, and website contact form. After seeing your review, I thoroughly searched my inbox, our customer service inbox, our chat history, and our voicemail records. I could not find any email, voicemail, chat, or contact form from you or anyone with a similar name regarding this order.
We certainly can’t answer (or sometimes even see) every phone call as it comes in, but we return 100% of voicemails. I found no voicemail from you in our system.
Had we received your email or voicemail, we would have absolutely resolved this immediately. If we ever make a mistake, we make it right.
Please let me know what email address you used to contact us and approximately when you emailed. If we somehow failed to respond to your message, I will personally refund your entire order.
In the meantime, I’ll be reaching out to you directly to arrange a refund for the missing cartons.
Sarah Moore